Tenant Services Supervisor

​

Job Purpose

Assist PM / APM in supervising staff and managing specified operational functions within the building in supporting the buildings overall operation.

Key Responsibilities

• Serve as the shift-in-charge to ensure smooth day-to-day operation of specific assigned building facilities (including carpark) and management services which include: customer services, maintenance, cleaning, security, traffic etc, so as to deliver first class services to all tenants.
• Enforce landlord’s rights and statutory requirements.
• Monitor the performance of contractors together with TS team as and when enquired.
• Motivate and monitor staff members supervised to work closely with Leasing, Security and Technical teams to ensure smooth daily operations, marketing and company activities.
• Handle complaints, requests and enquiries, issue complaint-handling forms/work orders to respective departments concerned, support marketing activities and continuously strengthen relations with tenants.
• Supervise and ensure proper execution of emergency procedures established by the Company.
• Support the Tenant Services Manager/Assistant Tenant Services Manager in implementing the company policies such as customer services, Safety, Health and Environmental as directed, ensuring initiatives are effectively carried out.
• Motivate, train and develop staff members supervised to meet organisation’s current and future needs.
• Work with subordinates to identify areas where work process might be improved or streamlined and make relevant recommendations.
• Perform any other duties as assigned by the senior.

Skills, Qualifications and Experience Requirements

• Form 5 or above with at lease 3 years property management experience; less working experience may be considered for higher qualification.
• Holder of Security Personnel Permit.
• Good leadership and interpersonal skill.
• Good communications skill.
• Fluent in spoken and written English and Cantonese, competence in spoken Mandarin preferred.
• Work on shift and call.
• Excellent customer service attitude.
• Can deliver clear instructions.