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Sr Clubhouse Officer/Clubhouse Officer/Asst Clubhouse Officer

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Key Responsibilities

  • Supervise the daily operation Playdot, ensuring a safe, welcoming and well-managed environment for children and families.

  • Oversee Playdot activities and events, including on-site support, crowd management and service quality monitoring.

  • Identify, source and manage suitable classes, workshops and programs (e.g. education, arts, wellness, parent‑child experiences) that align with Playdot’s positioning and family‑centric focus.

  • Curate engaging family and kids experiences, designing thematic program calendars and special activities to enhance member satisfaction and repeat visitation.

  • Reach out to potential partners (education providers, enrichment centres, NGOs, lifestyle brands) to explore collaboration opportunities and co‑develop programs that enrich the Playdot offering.

  • Work with management to drive program income and utilisation, monitoring enrolment, yield and customer feedback, and proposing improvements to maximise performance.

  • Handle enquiries, bookings and complaints professionally, delivering excellent customer service and resolving issues in a timely manner.

  • Conduct in‑house staff training and prepare implementation plans to maintain high service standards and consistent operating procedures.

  • Perform regular patrolling and service checks to ensure facilities, safety, cleanliness and customer touchpoints meet company standards.

  • Assist with administration tasks, including attendance records, booking systems, simple reporting and documentation related to programs and operations.

 

Skills, Qualifications and Experience Requirements

  • Diploma or above (or qualification equivalent to QF Level 3); studies in Recreation, Hospitality, Early Childhood / Education or related disciplines are an advantage.

  • At least 2–3 years’ relevant experience in clubhouse, children’s playroom, family club, or education / enrichment centre operations, with exposure to programming or class / workshop coordination.

  • Experience in handling class enrolment, schedule management, and basic income or utilisation tracking is preferred.

  • Comfortable working on shift, including weekends and public holidays, in a front-line customer service environment.

  • Good command of spoken and written English and Chinese, with a warm and professional service manner.

  • Proficient in MS Office and Chinese / English word processing; familiarity with booking or CRM systems is an advantage.

  • Strong interpersonal and communication skills, with a genuine passion for engaging children and families and collaborating with partners.

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