Senior Customer Services Representative

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Job Purpose

To provide high standard customer service to the shoppers in Hysan’s shopping mall and create an enjoyable shopping experience for the shoppers.

Key Responsibilities

• Be responsible for providing high standard concierge service to our tenants and customers in our shopping mall.
• Handle customers' enquiries & requests, support marketing / promotional activities and the daily operations of our property management services.

Skills, Qualifications and Experience Requirements

• Diploma holder with at least 1 year's customer service experience focusing in frontline customer interaction, hotel or shopping mall concierge experience
• Pleasant personality, outgoing and presentable
• Excellent customer service attitude and communication skills
• Good in spoken and written English and Chinese. Competent in spoken Putonghua.
• Good in PC skills
• Willing to work on shift (5 days/week)
• Entitled to PH (17 days/year)
• Work location: Causeway Bay
• Fresh Graduate will also be considered