Manager, Property Management (Residential Portfolio)
Job Purpose
Assist the Senior Manager for the overall property management of the company’s residential portfolio.
Key Responsibilities
- Carry out strategic plans and co-ordinate action schedule for provision of luxury residential managemnet services.
- Ensure all policies and procedures are fit for-purpose, make recommendations for improvements and ensure that any changes demed necessary by the business are implemented.
- Co-ordinate and monitor the performance of contractors and vendors with technical services, cleaning and landscape and other internal departments e.g. Leasing , Finance, Legal to ensure effective provision of tenant management services.
- Handle complaints and enquiries from tenants, arrange handover and renewal works if necessary.
- Monitor and control for assets such as appliances, furniture in residential units.
- Provide feedback for improvement items in the common area and club house activities.
- Prepare budget of income and expenses as requested by Senior Manager.
- Promote company activities and events to residential tenants.
- Select, motive, retain and develop staff members to meet current and future organizational needs.
Skills, Qualifications and Experience Requirements
- University graduate with related property management qualification or equivalent.
- Minimum 8 years' experience in property management with at least 3 years' in managerial level.
- Excellent people management skills and client relationship management.
- Proficiency in both spoken and written English and Chinese.