Executive, Member Services

Job Purpose

The incumbent will responsible for providing the day-to-day management services to the assigned building(s).

 

Key Responsibilities

  • Build and maintain good relationships with our members, provide high quality customer service at the VIP lounge, events, service counter and customer hotline
  • Provide personalized services and customer care, understand customer needs to enhance members’ loyalty and identify opportunities for cross-selling and up-selling to generate sales for Lee Gardens merchants
  • Actively promote Lee Gardens’ new tenants, new merchandise, experiences, promotions, events or CRM initiatives to members
  • Perform CRM database management via accurate data input of members’ information, preferences, spending receipts, and redemption of benefits or rewards
  • Support daily operations such as the members-only lounge, redemption of mall promotions, etc.
  • Actively reach out to collect feedback and comments from customers for continuous improvement in service quality

 

Skills, Qualifications and Experience Requirements

  • Diploma holder or above with at least 1 year customer service or sales experience focusing on front line customer interaction, preferably in luxury retail or private clubs or a customer service centre serving high-end customers
  • Excellent service attitude and a strong customer-oriented mindset
  • A team player, detail-oriented, with good communication and interpersonal skills
  • Proactive, responsive to changing customer needs, and with a can-do attitude
  • Familiar with the latest market trends in the high-end fashion industry and luxury retail industries
  • Good in spoken and written English and Chinese. Competent in spoken Putonghua
  • Good in PC skills including MS Office applications
  • Willing to work on shift (5 days/week from 11:30am - 8:30pm)
  • Entitled to PH (17 days/year)
  • Work location: Causeway Bay