Assistant Manager / Manager, Tenant Marketing (Retail Operations)

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Key Responsibilities

• Provide strategic direction for achieving win-win on sales performance between landlord and tenant
• Regular review of tenants’ performance and provide recommendations for improvement
• Daily point of contact for tenant relationship management of designated tenant portfolio
• Build strong relationship with tenants to drive joint business plans and operation efficiency to maximize sales opportunities
• Have a strong understanding of the brand and operations. Identify and liaise for exclusive products and events with tenants
• Identify collaboration opportunities with tenants to participate in Mall programs 
• Set tenant incentive mechanism based on business needs and evaluate program effectiveness 
• Timely communication with tenants on Mall happenings and initiatives
• Collect, evaluate and interpret tenant’s feedback on a regular basis

Skills, Qualifications and Experience Requirements

• 5 years or above experience in retail operations / marketing, experience in shopping mall will be an advantage
• Detail-orientated with good organizing and analytical skills
• Creativity to propose new ways of creating business value
• Ability to liaise, influence and interact effectively with diverse audiences
• Result-oriented and commit to timeline, ability to work under a fast-pace environment
• Good command of written and spoken English, Cantonese and Mandarin