Assistant Concierge Officer, Property Services (Residential)
Job Purpose
- Manage the daily one-stop premium concierge service to residents.
- Organize and administer various recreational programs and activities for residents.
Key Responsibilities
- Manage enquiries and complaints from residents as per the company's key performance indicators.
- Escalating complex or unresolved issues to management promptly.
- Taking ownership of residents’ issues and following problems through to resolution.
- Ensuring customers’ satisfaction and making suggestions for customer services enhancement.
- Prepare regular reports and provide administrative support to daily operations.
- Build and continuously strengthen good relationships with all stakeholders and residents.
- Work closely with the Management Office and other internal parties to ensure smooth execution of daily operations, and company activities.
- Perform other duties assigned by management as required.
Skills, Qualifications and Experience Requirements
- Diploma or Certificate in related disciplines with at least two years' experience in customer service or property management
- Fluent in both written & spoken English and Chinese (Cantonese & Putonghua)
- Self-motivated, service-oriented and good interpersonal skills
- Candidates with less experience will be considered as Assistant Concierge Officer, Property Services
- New Join Bonus $3000
- Work location: Wan Chai