Assistant Manager, Relationship Management

​

Job Purpose

• Build strong relationship with members to uplift overall customer journey
• Proactively communicate with members to understand their needs, initiate shopping appointment with them to drive foot traffic and sales conversion

Key Responsibilities

• Build and maintain good relationships with our members to provide better shopping experience
• Communicate regularly with members and tenants, and make recommendation to management, ultimately drive higher member satisfaction
• Work closely with tenants to drive number of shopping appointment and event rsvp
• Provide personalized services and customer care, understand customer needs to enhance members’ loyalty and identify opportunities for cross-selling and up-selling to generate sales
• Actively promote new tenants, merchandise, experiences, promotions and CRM initiatives to members

Skills, Qualifications and Experience Requirements

• Diploma holder or above with at least 5 year sales or customer service experience focusing on front line customer interaction, preferably in luxury retail or private clubs serving high-end customers
• Excellent service attitude and a strong customer-oriented mindset
• A team player, detail-oriented, with good communication and interpersonal skills
• Proactive, responsive to changing customer needs, and with a can-do attitude
• Familiar with the latest market trends in the luxury retail industries
• Good in PC skills
• Good in spoken and written English and Chinese