Infrastructure Engineer
Job Purpose
- To manage IT Helpdesk and infrastructure support
- To work with Teams to rollout Corporate IT initiatives and infrastructure related projects
Key Responsibilities
- This role is mainly responsible for managing IT Helpdesk and infrastructure support including configuration, troubleshooting and operation management. The candidate should be pro-active to discuss with end-user / business owner on the improvement plan on operation efficiency and review progress
- This role also needs to work with business and internal IT team to rollout Corporate IT initiatives and infrastructure related projects
- Take up the role of system administrator to maintain and support infrastructure operations such as firewalls, network switches, servers, Wi-Fi & backup system, etc.
- Perform system security update and system protection including vulnerability scanning, virus remediation, system monitoring, capacity planning and event correlation
- Manage IT helpdesk support and application user support
- Provide technical support to senior management and consultancy in infrastructure design
- Review support log / issue log and provide improvement plan in server, network, and security configuration
Skills, Qualifications and Experience Requirements
- Diploma or above in Computer Science or related disciplines
- At least 5 years of working experience in IT helpdesk support operations and infrastructure management including LAN/WAN, Cloud Infrastructure, MS Windows, Linux, SAN, HCI, PC/Server and VM environment.
- Hands on experience on IT infrastructure and system such as firewalls, network switches, Wi-Fi & backup system
- Knowledge of IT security operation including vulnerability scanning, virus remediation, monitoring and event correlation
- Good team player with strong interpersonal and communication skills
- Demonstrated commitment working under pressure independently
- Candidate with Real Estate Industry background will be a plus
- Good command of written and spoken English and Cantonese