Manager, Relationship Management

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Job Purpose

• To build strong relationship with VIPs, drive incremental sales and strong retention with the assigned clients
• Work together with tenants on growing their retail business and daily operation with a partnership exploration mindset
• Initiate and execute 3rd party partnership, recruit new clients and ultimately bring additional business to mall tenants

Key Responsibilities

• Grow sales and bring additional business to mall tenants
• Provide personalized service to the assigned clients to drive client satisfaction and increase loyalty
• Plan and execute members’ events with both tenants and external partners for new client recruitment and drive higher client retention
• Formulate business strategies to drive member retention and sales conversion
• Communicate with tenants on a daily basis to support on day to day retail business
• Assist business growth and decision management by data mining and preparing analysis of spending behaviors of various customer segments

Skills, Qualifications and Experience Requirements

• Good command of spoken Mandarin, written English and Chinese
• University or above
• Min. 6+ years with solid client facing experience from luxury retail and sales industry
• A confident sales person
• Analytical and sensitive to numbers, highly organized and independent with strong initiatives
• Well-versed in latest CRM tools
• A good team player with can-do attitude, positive mind set and strong interpersonal skills
• Excellent communication and presentation skills