Manager, Relationship Management
Job Purpose
- To build strong relationship with VIPs and drive incremental sales and member retention (candidate with suitable skillset will be assigned to look after Mandarin speaking clients)
- Sales driven, have a partnership exploration mindset to work with tenants on their retail performance and daily operation to provide support on a timely basis. Work with tenants on unique VIP experience, event animation and drive business growth
- Be a representative of the company and of the loyalty program to explore 3rd party partnership, as well as supporting on company’s VIP events
Key Responsibilities
- Provide personalized service to the assigned members to provide high customer satisfaction and loyalty to the mall
- Plan and execute members’ events with both tenants and external partners for new member recruitment and member retention
- Monitor program financials and maintain robust expense tracking to ensure efficiency in marketing spend
- Formulate business strategies to drive higher member retention and sales conversion
- Communicate with tenants on a daily basis to support on their retail performance
- Assist business growth and decision management by data mining and preparing analysis of spending behaviors of various customer segments
Skills, Qualifications and Experience Requirements
- Good command of spoken Mandarin, written English and Chinese
- University or above
- At least +6 years with solid marketing fundamentals and client facing experience from retail, finance and hospitality industry
- Strong strategic mindset with customer-centricity attitude
- Analytical and sensitive to numbers, highly organized and independent with strong initiatives
- Well-versed in latest CRM tools
- A good team player with can-do attitude, positive mind set and strong interpersonal skills
- Excellent communication and presentation skills